Blog

CCAM Industry Research Report 2022

CCAM Industry Research Report 2022 0

[vcex_spacing] The CCAM Industry Research Report 2022 is now here! Enhance your knowledge further and explore a fresh insight to customer care & retention support in the Malaysian Contact Centre Industry! Click on the button below and download your report now! [vcex_spacing][vcex_button url="https%3A%2F%2Fccam.org.my%://ccam.org.my/form-view/8" size="large" style="outline" align="center" color="green" font_family="Arial, Helvetica, sans-serif" custom_hover_color="#ffffff" border_radius="50px"]COPC Benchmarking Report[/vcex_button]

04/01/2024

Benchmarking Report

07-08 May 2024

07-08 May 2024 0

[vcex_spacing size="20px"] COPC® Best Practices for Quality Management (BPQM) Live Virtual Training 07 - 08 May 2024 10:30 am to 3:00 pm, Malaysia Time (2 Sessions, 4.5 hours per session) [vcex_spacing size="20px"] COPC® Best Practices for Quality Management will teach you the techniques used by industry leaders to ensure the quality program drives improvement in [...]

01/01/2024

Training COPC

27 – 31 May 2024

27 – 31 May 2024 0

[vcex_spacing size="20px"] COPC® HIGH PERFORMANCE MANAGEMENT TECHNIQUE (HPMT)  Live Virtual 27 to 31 May 2024 10:30 am to 3:00 pm, Malaysia Time (5 Sessions, 4.5 hours per session) [vcex_spacing size="20px"] COPC® High Performance Management Techniques (HPMT) training is designed to equip managers, senior leadership and cross-discipline departments within Customer Experience organizations with best practices to improve [...]

01/01/2024

Training COPC

About DIGITAL PULSE

About DIGITAL PULSE 0

Digital Pulse is the perfect way to stay informed of MDEC's innovative efforts in harnessing Malaysia's digital economy. It highlights the latest initiatives and spotlights Malaysia as the digital hub of ASEAN to create a more connected nation where everyone can benefit from its progress and attract foreign investments. Malaysia Digital Economy Corporation (MDEC) Powered [...]

08/12/2023

MDEC

CC-APAC Awards 2023 Winner

CC-APAC Awards 2023 Winner 0

This year, we have regional alliance with CC-APAC association (CCAM Malaysia, Auscontact, CCAS Singapore, CNCCA China, HKCCA Hong Kong, ICCA Indonesia, TCCDA Taiwan and TCCTA Thailand). Warmest welcome to the association members attending CC-APAC delegate gathering and awards on 27 & 28 November 2023.​ CC-APAC Regional Awards WinnersPhoto of CC-APAC Winners & Dinner

06/12/2023

CC-APAC Awards

Survey – Challenges Related to the Recruitment of Foreign Knowledge Workers

Survey – Challenges Related to the Recruitment of Foreign Knowledge Workers 0

The GBS Industry has been experiencing strong and steady growth over the past few years. Having said that, the policies and regulations enforced by government agencies regarding the recruitment of foreign knowledge workers have had an influence on our company's growth trajectory and ease of conducting business. To address this issue, GBS Malaysia aims to [...]

15/09/2023

NEWS

Hear It From The Individual Champion of 2022

Hear It From The Individual Champion of 2022 0

[vcex_spacing] This is a ‘not to be missed’ webinar, especially if you are participating or planning to participate in the Individual Categories for the CCAM Annual Industry Excellence Awards. This panel discussion, held on the 13th of July 2023, from 3:00pm to 4:30pm will feature individual award winners from CCAM Annual Industry Awards in 2022. [...]

18/07/2023

MembersOnly

The State of CX 2023: How ChatGPT is changing the outlook for AI in CX and why customer loyalty is harder to win

The State of CX 2023: How ChatGPT is changing the outlook for AI in CX and why customer loyalty is harder to win 0

[vcex_spacing] Exciting news for CX professionals like you! Gain invaluable insights into the evolving landscape of customer experience with The Global State of CX 2023, our latest research report in collaboration with CX Network. Discover the keys to success in 2023 amidst fickle customers and labor shortages. This comprehensive report, powered by Talkdesk, highlights agile [...]

11/07/2023

Talkdesk

Call for Submissions – LIFE AT WORK AWARDS 2023 (LAWA)

Call for Submissions – LIFE AT WORK AWARDS 2023 (LAWA) 0

Greetings from TalentCorp! We are excited to announce that the highly anticipated LIFE AT WORK AWARDS 2023 (LAWA) has been officially launched on Monday, 12th June 2023, and is now officially open for submissions. This prestigious award embracing the theme of "A Celebration Of Diversity, Equity & Inclusion At The Workplace," celebrates outstanding achievements in [...]

21/06/2023

NEWS