[vcex_spacing] Exciting news for CX professionals like you! Gain invaluable insights into the evolving landscape of customer experience with The Global State of CX 2023, our latest research report in collaboration with CX Network. Discover the keys to success in 2023 amidst fickle customers and labor shortages. This comprehensive report, powered by Talkdesk, highlights agile [...]
Join Ben Rigby, Talkdesk SVP and Global Head of Engineering and Product, and Brooke Lynch, CCW Digital’s Senior Analyst to learn how ChatGPT and generative AI is going to fundamentally change our understanding of customer service and the role of the contact centre. In this conversation, Ben explains why ChatGPT is so revolutionary and the [...]
[vcex_spacing size="20px"] Changing consumer habits are presenting profound new opportunities for companies to establish loyal relationships–as well as risks of losing them. Our research has found loyalty is more dynamic than ever, and the companies that can meet both current and newly emerging consumer expectations for service and support will be positioned to build and [...]