In today’s fast-paced environment, customer support teams need more than just tools—they need insights that empower them to deliver seamless, efficient, and highly personalized experiences. Join us as we explore how AI in the contact center can elevate your agents by providing actionable insights across voice, video, and chat interactions. Discover Zoom’s groundbreaking approach to [...]
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[vcex_spacing] Theme “Asia Pacific Best Practices and Case Studies of Contact Center Innovation” Presented by Contact Center Manager and Project Manager around Asia Pacific and Group Discussion with CC-APAC Panel Judges. This is the second event of CC-APAC and ICCA (Indonesia Contact Center Association) will become host country association. CC-APAC Conference will be combined with [...]
The Contact Centre Association of Malaysia (CCAM) was inaugurated in September 1999. CCAM are a non-profit organization for various contact centre nationwide.