[vcex_spacing] Discover how you can create differentiated customer experiences at scale, rethink processes to collect and analyze interaction data, and how design experiences that are connected, measured, and analyzed. Rapid innovation in artificial intelligence and analytics is shaping the future of customer engagement. Transforming AI ideas into real business outcomes. Advanced machine learning models, natural [...]
Contact Center as a Service (CCaaS) is an alternative to an on-premises call center. It packages an entire communication solution focused on scalable customer experience. Businesses use CCaaS software solutions to launch a contact center without any hardware. Therefore, CC-APAC discusses more CCaaS Implementation Strategy with contact center leaders in the Asia Pacific. Speakers: 1. [...]
[vcex_spacing] Greetings from CCAM, CCAM is pleased to introduce its first-ever initiative in collaboration with its reputable Knowledge Partner COPC Inc into creating a Contact Centre Benchmarking Report for the year 2022 and 2023. As we embark on a new journey, this report aims to complement your strategies by preparing meaningful insights and guidance in [...]
Tuesday, February 08, 2022 – The eighth Leaders Talk hosted by CC-APAC discussed, “ICCA Awards: Go For Platinum,” by inviting Andi Anugrah, Chairman of ICCA Indonesia and Owner/ Founder of Telexindo Bizmart. In this leader talk, Andi started talking about ICCA Awards. The ICCA Awards 2022 program is an annual award event that is currently [...]
[vcex_spacing] The 2021 Malaysian Customer Experience Report is now here! Enhance your knowledge further and explore a fresh insight to customer care & retention support in the Malaysian Contact Centre Industry! Click on the button below and download your report now! [vcex_spacing][vcex_button url="https%3A%2F%2Fccam.org.my%://ccam.org.my/form-view/4" size="large" style="outline" align="center" color="green" font_family="Arial, Helvetica, sans-serif" custom_hover_color="#ffffff" border_radius="50px"]COPC Benchmarking Report[/vcex_button]
[vcex_image_flexslider loop="true" slideshow_speed="4000" autoplay_on_hover="none" control_thumbs="false" image_ids="6973,6975,6996,6997,6994,6993,6995,6998,6992"][vcex_spacing size="20px"] The digital world moves fast! Our first webinar of the year 2022 in collaboration with Malaysia Digital Economy Corporation focused on the fundamentals in talent development, rescaling the Malaysian workforce into the digital workspace and great incentives for employers and organisations. Special thanks to the speakers from MDEC, [...]
Dear Members, CCAM is pleased to present our 3rd and year-end newsletter, Making Connections for your reading pleasure. We wish you a happy and successful 2022. Click HERE to read more..
[vcex_spacing] The development of the banking and financial industry during the pandemic has encouraged the growth of faster financial digitalization. The need to work remotely and changes in customer behavior demand innovation in service. The presence of contact center is the main key to the success of digital services. For this reason, we invite 4 [...]
The Contact Centre Association of Malaysia (CCAM) was inaugurated in September 1999. CCAM are a non-profit organization for various contact centre nationwide.