[vcex_spacing] Theme “Asia Pacific Best Practices and Case Studies of Contact Center Innovation” Presented by Contact Center Manager and Project Manager around Asia Pacific and Group Discussion with CC-APAC Panel Judges. This is the second event of CC-APAC and ICCA (Indonesia Contact Center Association) will become host country association. CC-APAC Conference will be combined with [...]
[vcex_spacing] The modern customer experience has evolved much more than the past 20 years, and with it, so have the needs of contact centers. Top performing contact centers know they need to uncover hidden insights across all channels, deploy intelligent tools and leverage quality metrics to drive business outcomes. In this webinar session, we will [...]
[vcex_spacing] It was both a challenge and fun day exploring multiple trails and taking the teams virtually travelling around the world to solve the clues and finding solutions. On 23rd October 2021 - The Contact Centre Association of Malaysia (CCAM) launched its first virtual treasure hunt. With Mr. Chiew Sin Kwang being the Organizing Chairperson [...]
[vcex_spacing] CCAM and Associate Partner NICE Ltd., recently successfully hosted a virtual webinar series on “Empowering Customer Experience in Digital Engagement”. This highly informative session was held on 21st November 2021 which was moderated by CCAM’s Deputy President, Vigneswaran Sivalingam with the panelist lineup of Nadia Younan, APAC WFO Solutions Manager, NICE, Howard U, Enterprise [...]
[vcex_spacing] CCAM is excited to present to you another member engagement event organized by our Associate Partner. We're fast approaching the biggest sales event of the year – the 11.11 Mega Sale AKA Singles Day. Infamously known as the world's largest shopping festival for just 24 hours, the event set a record of $74 billion in [...]
[vcex_spacing size="20px"] Greetings from CCAM! We recently held a virtual cheque presentation to En. Mohd Adli (founder of The Autism Café Project) together with our Executive committee on 8th Oct 2021. We are honored to share that we have successfully raised and presented RM3,325.00 to The Autism Café Project with the support of all [...]
Dear Members, CCAM presents to you our 2nd edition of ‘Making Connections’. Read about what has happened in the last 3 months and what is in store for the next quarter. We hope you enjoy this publication as much as we did coming up with it. Click HERE to read more...
[vcex_spacing size="20px"] Customer experience will change faster in the next 5 years than it is in the past 20 years. Research have shown that 55% of customer interactions in 2021 (up from 35%) are digital and this will continue to grow. Leading organizations are empowering their workforce to cope with the demand and ensure seamless [...]
[vcex_spacing] KUALA LUMPUR: Total investments in the global services (GS) sector is estimated to reach RM89 billion in 2025, according to the 12th Malaysia Plan (12MP) document released by Economic Planning Unit (EPU) today. The GS sector, according to the document, is part of the strategic and high impact industries to be accelerated during the [...]
The Contact Centre Association of Malaysia (CCAM) was inaugurated in September 1999. CCAM are a non-profit organization for various contact centre nationwide.