CCAM presents our 5th Edition of Making Connections Newsletter for your reading pleasure. Click HERE to read more..
[vcex_spacing] Exciting Announcement Ahead! Here comes a FREE webinar as we bring you closer to the launch of our very first – 2021 Malaysian Customer Experience Report by COPC Inc. Presented by an expert of the industry Dr. Shreekant Vijaykar, join us to receive a full-report with special insights contributing to the development and strategical [...]
[vcex_spacing size="20px"] The last two years have changed how your customers behave forever. Their love for personalized in-store experiences has been matched by the ease and convenience of engaging online. But what does that mean for you? Our webinar with the Contact Center Association of Malaysia (CCAM) will uncover the 5 biggest customer experience trends [...]
[vcex_spacing size="20px"] Changing consumer habits are presenting profound new opportunities for companies to establish loyal relationships–as well as risks of losing them. Our research has found loyalty is more dynamic than ever, and the companies that can meet both current and newly emerging consumer expectations for service and support will be positioned to build and [...]
[vcex_spacing size="20px"] CCAM presents our 4th Edition of Making Connections Newsletter for your reading pleasure. Click HERE to read more..
[vcex_spacing] This workshop on ‘Transforming Business for Resilience’ will bring alignment and synergy to the organization’s leadership team to drive business productivity in this ever-changing environment while keeping an eye on the threats faced by organizations. This will also help them address the challenges at any state of their business strategy timely and thus ensure [...]
[vcex_spacing] Since the start of the Covid-19 Pandemic, the urgent need to address the Work From Home trend has spawned the Hybrid Working Model, though not new around the world, nevertheless the model has its merits as well as its brickbats. This programs seeks to address the many benefits and also share best practices of [...]
[vcex_spacing] Organizational alignment is the key to any successful organization. Working in a siloed organization creates unknown gaps in your customer experience. It also takes away any accountability or transparency between departments. The only way to truly accomplish this is through organizational alignment. This workshop will allow the participants to facilitate critical issues that is [...]
Service is an intangible experience, and a crucial aspect of survival for any enterprise seeking to grow in competitive markets. Telephone Communication is central to any organization’s development, as it is often the only thing that distinguishes one business from another. People are under enough stress in today’s world. If we want to win their [...]
The Contact Centre Association of Malaysia (CCAM) was inaugurated in September 1999. CCAM are a non-profit organization for various contact centre nationwide.