Blog

Measuring Performance of High-Volume Outsourced Services 0

[vcex_spacing] This white paper offers an examination of the five areas of measurement needed to provide an assessment of the performance of your third-party suppliers of call centre or CX services. [vcex_button url="http://go.copc.com/l/413892/2017-10-21/n57x15" target="blank" layout="block" style="outline" align="center" color="blue" border_radius="50px" icon_left="fa fa-file-pdf-o" icon_left_transform="3px" font_size="15px" css_wrap=".vc_custom_1596830897750{margin-top: 15px !important;margin-bottom: 15px !important;}"]Download Here[/vcex_button]

07/08/2020

COPC Inc.

Proving the Value of Your Contact Center Operation 0

[vcex_spacing] This white paper discusses how information sourced from your contact centre can provide valuable business intelligence that can be shared with the rest of your company, such as product development, sales or marketing. [vcex_button url="http://go.copc.com/l/413892/2017-10-21/n57x1f" target="blank" layout="block" style="outline" align="center" color="blue" border_radius="50px" icon_left="fa fa-file-pdf-o" icon_left_transform="3px" font_size="15px" css_wrap=".vc_custom_1596827503796{margin-top: 15px !important;margin-bottom: 15px !important;}"]Download Here[/vcex_button]

07/08/2020

COPC Inc.

Moving to a Work-At-Home Model When Rapid Response Is Required 0

[vcex_spacing] This paper presents expert advice and insight for contact centres rapidly transitioning to a Work-At-Home environment during challenging times. [vcex_button url="https%3A%2F%2Fccam.org.my%://go.copc.com/l/413892/2020-03-24/r2sxjz" target="blank" layout="block" style="outline" align="center" color="blue" border_radius="50px" icon_left="fa fa-file-pdf-o" icon_left_transform="3px" font_size="15px" css_wrap=".vc_custom_1596826919673{margin-top: 15px !important;margin-bottom: 15px !important;}"]Download Here[/vcex_button]

07/08/2020

COPC Inc.

Building A Recession-Proof Contact Centre

Building A Recession-Proof Contact Centre 0

[vcex_spacing size="20px"] Greetings from CCAM and Freshworks, Whether this crisis leads to an economic downturn or not, you need to start preparing your contact center for the future. Do not wait for mandatory budget cuts to optimize your customer service operations. Learn how to enhance flexibility, spend wisely, and keep customer connections strong. Be the [...]

27/07/2020

Freshworks

Freshdesk Omnichannel delivers a 462% ROI according to Forrester study 0

[vcex_spacing size="20px"] Investment in digital transformation efforts must translate to direct business benefits by reducing costs while growing faster. The Total Economic Impact™ Study, conducted by Forrester Consulting on behalf of Freshworks, illustrates how Freshdesk Omnichannel can revolutionize your contact center. (Read more..)

27/07/2020

Freshworks

Work from Anywhere: Why the future of contact centres is cloud-based 0

[vcex_spacing size="20px"] When COVID-19 meant businesses had to change the way they operated, most thought they were prepared with strong business continuity plans. Some were well-prepared and others found themselves scrambling to set up remote working capabilities to let employees work from home. (Read more...)

27/07/2020

Nice

Call Centers Discover WFH Doesn’t Work for Them 0

[vcex_spacing size="20px"] Greetings from CCAM! Bloomberg recently published an article written by Bruce Einhorn and Siegfrid Alegado on the trial and tribulations that has distrupted the normalcy of our industry, focusing on Philippines that is a Contact Cnetre hub no doubt.  Have a read of this article and please do share your feedback on your [...]

24/06/2020

NEWS