Blog

Digital Investment Summit @Malaysia Tech Month 2020 0

[vcex_spacing] [vcex_spacing] Greetings from CCAM and MDEC, Digital Investment Summit @Malaysia Tech Month 2020  To conclude the Malaysia Tech Month 2020, join us at the Digital Investment Summit, happening from 23 November to 27 November 2020. Aimed at elevating Malaysia as a premier digital tech and services hub, and the Heart of Digital ASEAN, Digital [...]

23/11/2020

NEWS

BPOs, Gain a Competitive Advantage along with a New Revenue Stream | Freshworks 0

[vcex_spacing] If you’re a BPO, your customers look to you for solutions that make their processes easier and help them accelerate their digital transformation. However, for you as a business, it certainly doesn’t end with providing a solution that just works. Yes, you want to give your customers what they need. But, you also want [...]

13/10/2020

Freshworks

Buyers’ Guide for Customer Service Software 0

[vcex_spacing] The first step to building a recession-proof contact center is to select the right customer service software. Multiple stakeholders, such as business leaders, contact center managers, and IT teams, play a role in choosing the right customer service platform for your business. Diverse expectations, varied understandings of the cost of ownership, as well as [...]

07/10/2020

Freshworks

Intelligent Virtual Assistant – Transforming the Future of Contact Center

Intelligent Virtual Assistant – Transforming the Future of Contact Center 0

[vcex_spacing] Greetings from CCAM! The COVID-19 pandemic had led us to a new normal way of doing business and highlighted new approaches to customer service landscape. With the surge in customer support request during this time, contact centers have to be prepared and equipped to face the current operational complexity. This is where technology like [...]

29/09/2020

Nice

How Contact Center Quality Management Programs have Evolved to Meet Work-from-home Needs 0

[vcex_spacing size="20px"] By now, most contact center employees have settled into a new at-home routine. Each employee’s situation is unique, with needs that include managing childcare and handling workday distractions from a spouse, roommate or pet. For many contact centers, the impact of this new landscape on customer interactions haven’t been 100% clear. Now more [...]

12/08/2020

Nice

[WEBINAR] Improve Efficiency and Conversion Power with NICE Optimization Solution 0

[vcex_spacing] Join this webinar to explore the use cases in the industry and find out how using conversion optimization solution can help you improve operational process and generates more revenue! [vcex_spacing][vcex_button css_animation="fadeInDown" url="https%3A%2F%2Fccam.org.my%://info.nice.com/Improve_Efficiency_and_Conversion_Power.html?utm_source=CCAM%20Webpage&utm_medium=CCAM%20Webpage&utm_campaign=Analytics-RPA%20Cross-sell%20Webinar" size="medium" style="outline" align="center" border_radius="50px" color="blue"]CLICK TO REGISTER[/vcex_button]

12/08/2020

Nice

Improving the Effectiveness of Your Rapid Response 0

[vcex_spacing] Improving the Effectiveness of Your Rapid Response By Kyle Kennedy  Performance Improvement, Work-At-Home, Call Center We’ve all had to adjust to a new reality in recent weeks — a reality that affects our economy and businesses on a daily basis. Companies have responded by changing… Read More

08/08/2020

COPC Inc.

BLOGS : Conversations with Clients: Byron J. Fernandez, TDCX 0

[vcex_spacing] Conversations with Clients: Byron J. Fernandez, TDCX By Shreekant Vijaykar  Work-At-Home, Certification, Training “We need to focus more on the issues that trouble us in these remote working times and innovate with technology to combat privacy concerns, quickly adapt and adopt platforms for… Read More

08/08/2020

COPC Inc.

How to Meet Service Level Needs while Controlling Costs 0

[vcex_spacing] This white paper presents seven common problems within your customer experience operation that can affect your Service Level objectives. [vcex_button url="http://go.copc.com/l/413892/2017-10-21/n57wzw" target="blank" layout="block" style="outline" align="center" color="blue" border_radius="50px" icon_left="fa fa-file-pdf-o" icon_left_transform="3px" font_size="15px" css_wrap=".vc_custom_1596828204582{margin-top: 15px !important;margin-bottom: 15px !important;}"]Download Here[/vcex_button]

07/08/2020

COPC Inc.