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Jusri Ong Jusri is the founder, managing director and principal consultant of Telecontinent. He was previously an EXCO member of CCAM, and currently is a committee member of GBS Malaysia (formerly known as Outsourcing Malaysia) and spent 19 years in the contact centre outsourcing industry. A certified COP Master-class graduate (IAOP) and awarded the Best [...]

Fatimah Hussein Fatimah Hussein has a career spanning over 30 years in Banking, and enjoying every moment of it. Her career starts in Citibank Berhad where she spent more than 10 years in Sales and Marketing. She subsequently joined Senior Leadership Team in Bank Simpanan Nasional (BSN) as Director of Total Quality Management & Service [...]

Dato’ Zuhri Iskandar Dato’ Zuhri Iskandar is a communication practitioner for more than 25 years, specialising in strategic communication, as well as media and government relations. Currently he is the Director of Corporate Communication of Pharmaniaga Berhad, the largest integrated healthcare company in Malaysia. Pharmaniaga’s principal activities include manufacturing of generic pharmaceuticals, logistics & distribution, [...]

Buvaneswaran Segaran Buvaneswaran Segaran or known as Buvan Segaran is the Director of Ops/Site Director for Majorel Malaysia. He is responsible for overall service delivery and operation excellence for Majorel Malaysia. He brings with him more than 25 years of experience ranging from financial institution and IT Service Industry. He is now spearheading workforce of [...]

Raj Chaudhuri Raj Chaudhuri, Board of Director, member of the Country Executive Team for American Express Malaysia. He is responsible for delivering on the vision & roadmap for an array of Processes on a global scale. A keen enthusiast in bringing a digital revolution in servicing world, Raj focuses on empowering teams to drive Process [...]

Robin Chen Robin has more than 20 years experience and exposure in Customer Engagement and Service Quality in both Asia Pacific and key International markets. Robin is an employee in CIMB Bank since 2009, currently a Director Performance & Communication. He has held various roles in his 15 years career with American Express International, including Customer [...]

Tommy Ng As CEO of Nubitel Technology, Tommy leads a pioneering force in Cloud AI Contact Center solutions, Digital Automation, and Enterprise Services. He's the driving force behind the growth of the Nubitel APAC group, successfully expanding their cutting-edge AiCX solutions across Thailand, Brunei, Indonesia, Cambodia, Vietnam, and the Philippines. Tommy brings deep expertise in [...]

Celine Chan Celine Chan is the Regional Client Success and Business Development Director, for Transcosmos APAC. She is responsible for the overall management of global accounts in Asia Pacific and the growth and success of the portfolio of clients in APAC for Transcosmos. She is a seasoned business leader in the CX space, with a proven [...]

Vigneswaran Sivalingam Vigneswaran Sivalingam is the Chief Executive & Associate Partner at EY Forge Sdn. Bhd. (part of Ernst & Young, Malaysia) where he is responsible for the Managed Services business. Vig is now serving his second term as the President of the Association after having been re-elected on 11 July 2025. Prior to his [...]