In today’s fast-paced environment, customer support teams need more than just tools—they need insights that empower them to deliver seamless, efficient, and highly personalized experiences. Join us as we explore how AI in the contact center can elevate your agents by providing actionable insights across voice, video, and chat interactions. Discover Zoom’s groundbreaking approach to [...]
Digital minister Gobind Singh Deo says Malaysia’s business-friendly policies and the strengthening of the ringgit against the US dollar has contributed to the positive outlook. PETALING JAYA: Digital minister Gobind Singh Deo is confident that the digital economy will meet, or even exceed, the projected 25.5% contribution to Malaysia’s gross domestic product (GDP) by the end [...]
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KUALA LUMPUR, Sept 27 — As Malaysia continues to attract investors, Digital Minister Gobind Singh Deo is confident that the digital economy will meet, or even exceed, the projected 25.5 per cent contribution to Malaysia’s gross domestic product (GDP) by the end of 2025. Malaysia’s business-friendly policies and the strengthening of the ringgit against the [...]
Hi All If you would like to attend the upcoming Malaysia Blockchain week event happening on the 31st July 2024 – 1st August 2024, Key in the promo code MYBWMDECGA to redeem the General Admission pass https%3A%2F%2Fccam.org.my%://myblockchainweek.com/tickets (normal priced tickets) Feel free to share with you respective clients as there is a total of 300 tickets.
Event pictures from Mandarin Oriental, 26th September 2024
The Contact Centre Association of Malaysia (CCAM) was inaugurated in September 1999. CCAM are a non-profit organization for various contact centre nationwide.