Raj Chaudhuri Raj Chaudhuri, Board of Director, member of the Country Executive Team for American Express Malaysia. He is responsible for delivering on the vision & roadmap for an array of Processes on a global scale. A keen enthusiast in bringing a digital revolution in servicing world, Raj focuses on empowering teams to drive Process [...]
Robin Chen Robin has more than 20 years experience and exposure in Customer Engagement and Service Quality in both Asia Pacific and key International markets. Robin is an employee in CIMB Bank since 2009, currently a Director Performance & Communication. He has held various roles in his 15 years career with American Express International, including Customer [...]
Tommy Ng As CEO of Nubitel Technology, Tommy leads a pioneering force in Cloud AI Contact Center solutions, Digital Automation, and Enterprise Services. He's the driving force behind the growth of the Nubitel APAC group, successfully expanding their cutting-edge AiCX solutions across Thailand, Brunei, Indonesia, Cambodia, Vietnam, and the Philippines. Tommy brings deep expertise in [...]
Celine Chan Celine Chan is the Regional Client Success and Business Development Director, for Transcosmos APAC. She is responsible for the overall management of global accounts in Asia Pacific and the growth and success of the portfolio of clients in APAC for Transcosmos. She is a seasoned business leader in the CX space, with a proven [...]
Vigneswaran Sivalingam Vigneswaran Sivalingam is the Chief Executive & Associate Partner at EY Forge Sdn. Bhd. (part of Ernst & Young, Malaysia) where he is responsible for the Managed Services business. Vig is now serving his second term as the President of the Association after having been re-elected on 11 July 2025. Prior to his [...]
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[vcex_spacing] The CCAM Industry Research Report 2022 is now here! Enhance your knowledge further and explore a fresh insight to customer care & retention support in the Malaysian Contact Centre Industry! Click on the button below and download your report now! [vcex_spacing][vcex_button url="https%3A%2F%2Fccam.org.my%://ccam.org.my/form-view/8" size="large" style="outline" align="center" color="green" font_family="Arial, Helvetica, sans-serif" custom_hover_color="#ffffff" border_radius="50px"]COPC Benchmarking Report[/vcex_button]
[vcex_spacing size="20px"] COPC® Best Practices for Quality Management (BPQM) Live Virtual Training 07 - 08 May 2024 10:30 am to 3:00 pm, Malaysia Time (2 Sessions, 4.5 hours per session) [vcex_spacing size="20px"] COPC® Best Practices for Quality Management will teach you the techniques used by industry leaders to ensure the quality program drives improvement in [...]
[vcex_spacing size="20px"] COPC® HIGH PERFORMANCE MANAGEMENT TECHNIQUE (HPMT) Live Virtual 27 to 31 May 2024 10:30 am to 3:00 pm, Malaysia Time (5 Sessions, 4.5 hours per session) [vcex_spacing size="20px"] COPC® High Performance Management Techniques (HPMT) training is designed to equip managers, senior leadership and cross-discipline departments within Customer Experience organizations with best practices to improve [...]
Digital Pulse is the perfect way to stay informed of MDEC's innovative efforts in harnessing Malaysia's digital economy. It highlights the latest initiatives and spotlights Malaysia as the digital hub of ASEAN to create a more connected nation where everyone can benefit from its progress and attract foreign investments. Malaysia Digital Economy Corporation (MDEC) Powered [...]
The Contact Centre Association of Malaysia (CCAM) was inaugurated in September 1999. CCAM are a non-profit organization for various contact centre nationwide.