This year, we have regional alliance with CC-APAC association (CCAM Malaysia, Auscontact, CCAS Singapore, CNCCA China, HKCCA Hong Kong, ICCA Indonesia, TCCDA Taiwan and TCCTA Thailand). Warmest welcome to the association members attending CC-APAC delegate gathering and awards on 27 & 28 November 2023. CC-APAC Regional Awards WinnersPhoto of CC-APAC Winners & Dinner
The GBS Industry has been experiencing strong and steady growth over the past few years. Having said that, the policies and regulations enforced by government agencies regarding the recruitment of foreign knowledge workers have had an influence on our company's growth trajectory and ease of conducting business. To address this issue, GBS Malaysia aims to [...]
[vcex_spacing] This is a ‘not to be missed’ webinar, especially if you are participating or planning to participate in the Individual Categories for the CCAM Annual Industry Excellence Awards. This panel discussion, held on the 13th of July 2023, from 3:00pm to 4:30pm will feature individual award winners from CCAM Annual Industry Awards in 2022. [...]
[vcex_spacing] Exciting news for CX professionals like you! Gain invaluable insights into the evolving landscape of customer experience with The Global State of CX 2023, our latest research report in collaboration with CX Network. Discover the keys to success in 2023 amidst fickle customers and labor shortages. This comprehensive report, powered by Talkdesk, highlights agile [...]
Join Ben Rigby, Talkdesk SVP and Global Head of Engineering and Product, and Brooke Lynch, CCW Digital’s Senior Analyst to learn how ChatGPT and generative AI is going to fundamentally change our understanding of customer service and the role of the contact centre. In this conversation, Ben explains why ChatGPT is so revolutionary and the [...]
Greetings from TalentCorp! We are excited to announce that the highly anticipated LIFE AT WORK AWARDS 2023 (LAWA) has been officially launched on Monday, 12th June 2023, and is now officially open for submissions. This prestigious award embracing the theme of "A Celebration Of Diversity, Equity & Inclusion At The Workplace," celebrates outstanding achievements in [...]
[vcex_spacing] This Webinar was designed to provide those participating with some insights and tips in navigating the awards process. It is to ensure that everyone has a fair chance.
[vcex_spacing] Contact Center leaders understand the value of AI and automation to accelerate self-service options, improve customer satisfaction, boost productivity, and help drive revenue for the organization. However, leaders may be hesitant to implement and leverage AI in the contact center due to a lack of understanding of the currently available technology, the perceived complexity [...]
CCAM Industry Research, 2023 – Technology Adoption and Digital Footprint in Customer Care Operations
[vcex_spacing] As a Knowledge Partner of CCAM, COPC Inc. is working towards creating a Contact Centre Benchmarking Report with a focus on the use of technology and digital platforms in customer care operations. This report will provide organisations with strategic guidance as well as a focus on operational excellence. This Contact Centre Benchmarking Report can [...]
The Contact Centre Association of Malaysia (CCAM) was inaugurated in September 1999. CCAM are a non-profit organization for various contact centre nationwide.